Privacy Policy

Who We Are

This Notice explains the personal information we retain which is collected, handled and processed by Haycock Manor Hotel Limited at its registered office: The Haycock Manor Hotel, Old Great North Road, Wansford, Peterborough, PE8 6JA. Registered in England No. 12421851 (“Haycock Manor Hotell” or “We”) as Data Controller. We are committed to protecting your data and respecting your privacy.

We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect with your data. We handle and process data in accordance with the General Data Protection Regulation 2018 (“GDPR”) and the Privacy and Electronic Communications Regulations 2003.

 

Information We May Collect

You give us information when you make an enquiry with us; use or register on the website; forward an item to a friend; purchase an item; fill out a survey or other form; request us to provide you with information; enter a competition or prize draw or engage in a promotion; post information to public areas of the website; book a room or an event; dining reservation; or buy tickets to an organised event at Hambleton Hall in person, by phone or email; online via our website; update preferences on our website; contact us via email, mobile messaging or when posting on or communicating via our social medial platforms; or by communicating with us via any other channel.

The information we may collect, hold and process about you, provided by you, may include:

We maintain a record of your transaction history, but we never store your payment card number, although we may keep a record of the last four digits only to help us identify transactions.

We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you relevant information. We may track subsequent online actions such as room, dinner bookings and related purchases and enquiries.

With regard to each of your visits to our website, we collect the following information:

We may monitor or record calls for security and training purposes and to improve the quality of our services.

 

How We Use Your Information

The above information is used to:

We use profiling and segmentation to ensure communications are relevant to you. For this purpose, we may analyse geographic, demographic and other information relating to you to enable us to understand your preferences.
Hambleton Hall and/or its media partners may from time to time create images and/or audio-visual footages of you and your guests at Hambleton Hall. Hambleton Hall is the owner of all rights in such footages and shall be entitled to use such footage on any media platform for the following purposes:

 

How We Keep Your Information Safe

All personal information we hold is stored on our secure servers in the UK.
Access to our information is strictly controlled.

We may disclose your details to police, regulatory bodies or legal advisors if so required.

 

DISCLOSURE OF YOUR INFORMATION

We do not share your information with any third party without your agreement unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of purchase and other agreements; or to protect the rights, property, or safety of Haycock Manor, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any third-party providers used by us to fulfil our contractual obligations to you will only collect, use, store and disclose your information in the manner and to the extent necessary for them to provide their services to us. We have agreements in place with each third party to ensure that your information is kept securely, is not used for any other purpose and is deleted when no longer required.

Such third party providers may include:

We never sell personal information to third parties.

Our website may, from time to time, contain links to and from the websites of our commercial partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, advertisers and affiliates. If you follow a link to any of these website s, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

What Is The Legal Basis For Processing The Information

The legal basis for collecting and processing your data may be:

 

Your Rights

You have the right at any time to ask for a copy of the information we hold about you and confirmation of how it is being processed. You will be required to verify your identity when making a request. If you would like to make a request for information please:

Email – admin@haycockmanorhotel.co.uk or send a request in writing to The Data Protection Manager, Haycock Manor Hotel, Old Great North Road, Wansford, Peterborough, PE8 6JA.

You also have the right to:

 

How Long Do We Keep Your Information?

Your personal information will be retained for no longer than is necessary to fulfil the purpose for which we collected it or as required to satisfy any legal or reporting obligation or to resolve a dispute or enforce an agreement.

When we no longer require your personal information, we will dispose of it in line with approved company processes. If personal data is retained for legal or reporting obligations it will be archived and reduced to the minimum information required.

 

Withdrawing Consent

If you have provided us with your consent to process your personal information you have the right to withdraw this at any time. In order to do so, you should contact us by emailing admin@haycockmanorhotel.co.uk

 

Contact Us

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us by contacting:

The Data Protection Manager
Haycock Manor Hotel
Old Great North Road
Wansford
Peterborough
PE8 6 JA
admin@haycockmanorhotel.co.uk

You also have the right to contact the Information Commissioners Office at https://ico.org.uk/concerns/

 

Changes To This Notice

Our policies are constantly under review and this Privacy Notice may be changed by us at any time. Any changes shall be posted on the website (www.haycockmanorhotel.co.uk) and we recommend that you check regularly to review the latest version.

Dear Guests,

The Haycock Manor Hotel will NOT be opening on 4th July. We know this will be disappointing for our regulars but there is very good news. The Haycock is undergoing refurbishment and when we re-open you will be able to enjoy so many amazing changes and upgrades to our facilities.

You can book with us now for dates from October onwards.

We will be so excited to share our progress with you in the coming weeks to keep you updated, so if you wish to receive the first previews & pictures join our mailing list;

Will you join us at our opening events? We would love you to be our guest at the many launch events planned for October and November. Join the Haycock Members Club now for your personal invitation;

We can’t wait to welcome you to the beautifully restored Haycock Manor Hotel

Join Our Opening Events